Frequently Asked Questions
Everything you need to know about your Shackleton experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. Express shipping options are available at checkout for delivery within 1-2 business days.
How do I return or exchange an item?
You can return any unworn items with tags attached within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Yes, Shackleton is committed to ethical fashion. We use organic cotton, recycled polyesters, and work exclusively with Fair Trade certified factories.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.